Terms and conditions of use
Objective
This document establishes the pre-contractual information regarding contracts concluded at a distance on the website www.frascoafrasco.pt, referred to in article 4 of Decree-Law no. 24/2014 in February 14th, and all subdomains/sub-websites. The domain www.frascoafrasco.pt is owned by CICLO M, LDA, physical store at Av. Dr. António Palha, no. 92, 4715-091, Lamaçães, Braga, legal person n° 516329243, by FRASCO A FRASCO.
FRASCO A FRASCO reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice.
Both browsing through the website www.frascoafrasco.pt, its subdomains and sub-websites, as well as the purchase of any product at those addresses, presupposes acceptance of the present information and General Conditions of Use on this page.
Conditions of Use
The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs, or the rights and interests of third parties.
The website www.frascoafrasco.pt may have links to other websites, which may contain useful information/tools for their users. These general conditions will not apply to third party websites. As such, if the user visits another website, redirected from our website, he/she should read its privacy policy.
Prices
The prevailling prices are those posted on the website at the time of placing the order, to be confirmed when placing the respective order, and already contain the value of VAT at the legal rate in force.
Payment Conditions
Commercial transactions concluded with FRASCO A FRASCO will be settled through one of the three available payment methods:
- Bank transfer
- ATM
- MBway
It is only after receipt of proof of payment by FRASCO A FRASCO that it considers the order to be completed and will proceed with its dispatch.
Guarantee
The articles sold by FRASCO A FRASCO at www.frascoafrasco.pt are covered by the legal guarantee regime, in accordance with the provisions of article 5 of Decree-Law nº 67/2003, of 8 April, with the following changes introduced.
In the event that the product purchased has a defect, the customer must communicate the situation to FRASCO A FRASCO, giving the information of the order number and the description of the malfunction. Return costs for products within the warranty period will be borne by FRASCO A FRASCO.
As soon as we receive the product at the facilities of FRASCO A FRASCO, a check will be carried out, and if any anomaly is found, the article will be replaced.
Order Cancellation or Refund
If the customer places an order and wishes to cancel it, he must contact the FRASCO A FRASCO team, via the email loja@frascoafrasco.pt, and inform him that he wants to cancel the order, informing the reference number of this order. If the order has not been shipped, it will be canceled immediately, and FRASCO A FRASCO will refund within a maximum period of 7 (seven) working days.
During the cancellation process, the customer will be informed if it was successful. The customer will not incur any cost with this cancellation.
If the order has already been shipped, the customer at the time of receipt, and if he maintains the cancellation decision, must refuse to receive it. However, the costs of returning the products, in this case, will be borne by the customer.
Returns for transport damage - If the customer detects any anomaly or damage caused by the transport of the item he ordered, he must immediately report the occurrence to the courier who delivered the product and to FRASCO A FRASCO by the same means mentioned above.
In cases where the order has already been shipped and the products ordered have characteristics that compromise their quality, returns will not be accepted.
There can be no cancellation and/or refunds in cases where:
a) The article has been personalized or made in accordance with instructions given by the Customer;
b) The nature of the product does not allow it to be sent back or it is liable to deteriorate or become out of date quickly;
c) The product is sealed upon delivery, and the seal has been breached;
d) The product, for reasons of health protection or hygiene, has been opened or used;
e) Items have been swapped or mixed with/by other items.
It is safeguarded that the products mentioned above can only be returned if they comply with the characteristics ordered, in accordance with the current legislation.
Shipping and Transport
For all orders placed online, with a value of less than 50€, the customer bears the shipping costs. For orders placed online, with a value over 50€, FRASCO A FRASCO bears the shipping costs, except for islands and resale customers.
Shipping costs will be added in the order completion process, and the customer will be informed of the amount.
Claims
If the product received does not comply with the invoice, the customer must notify FRASCO A FRASCO at the time or within a maximum period of 15 (fifteen) days from receipt of the product.
Any claim regarding the product must be accompanied by a copy of the order invoice.
The illegibility or ambiguity that does not allow the Customer to use the product properly, that the product has some type of defect and, if it is necessary to prove this defect, the product must be sent with its original packaging with the useful references for identification. The Customer can be held responsible for the depreciation of the product, if it exceeds the handling that is usual in the commercial establishment.
Return costs are borne by the Customer.
After a period of 15 (fifteen) days from the delivery of the product, any claim will be subject to prior assessment by FRASCO A FRASCO, which may or may not be accepted, depending on the assessment made.
No claim will be accepted if the above conditions are not scrupulously respected.
Changes to these Conditions
FRASCO A FRASCO reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its products and services and the general conditions of use, except for the contracts already concluded and in execution. These modifications will serve to improve the website, while improving the services offered to the website user who, if they do not agree with the changes introduced, may terminate the contract.
Intellectual Property
All content and information contained in www.frascoafrasco.pt and its subdomains are the property of FRASCO A FRASCO and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained in that website is subject to the your prior authorization in this regard.
Responsibility
FRASCO FRASCO is not responsible for damages resulting from any computer viruses or any other situations to which it is unrelated and which prevent access and correct functioning of the www.frascoafrasco.pt domain as well as the services available therein.
In case the user finds any hyperlink, on another website, that allows access to the website www.frascoafrasco.pt, or any references to the FRASCO A FRASCO online store, FRASCO A FRASCO does not have any type of responsibility.
Alternative Dispute Resolution
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:
CIAB – Information and Arbitration Center of Braga
Email: geral@ciab.pt
Website: https://www.ciab.pt/pt/